How long is the order processing time?

Packages are generally dispatched within 3 working days of order placement & we ship via reputed national couriers with tracking. As soon as your packages ships, we will email you your package tracking information. Our courier partners will be able to deliver the shipment to you during working days between Monday to Saturday : 9 am to 7 pm. Working days excluding public holidays and Sundays. Delivery time is subject to factors beyond our control including unexpected travel delays from our courier partners and transporters due to weather conditions & strikes.

How do I make an exchange & Return?

At PALETTES OF INDIA every product that you order undergoes a strict quality check to ensure that you receive accurate measurements and damage free products. We take great care in delivering our products & adhere to the highest quality standards. It is quite rare that you will receive a damaged or defective product. Hence any product purchased on our website dose not qualify for any returns unless the product delivered is damaged or has manufacturing defects. The defective and / or damaged goods so received shall be communicated to info@palettesofindia.com within 48 hours of its receipt with snapshot of the defect and we gladly accept your returned product for exchange with any other products on the website only if the product is unused and with original product tag. Any communication received after 48 hours of delivery shall not qualify for return.

How Can I Modify My Order ?

You can modify your order at any time during the shopping process by editing / modifying your shopping cart. Once you confirm payment for the items in your shopping cart, the order is considered as final and cannot be modified.

How Can I Cancel My Order ?

Once you confirm payment of your order , your order cannot be changed or cancelled . You will need to write us at info@palettesofindia.com with in 12 hours of placing your order for us to be able to confirm the cancellation. In case we have already processed your order you will be advised that cancellation is not possible. As we aim to maintain quick turnaround times on our order processing, dispatch and deliveries, we may not be able to support your request unless it is received within the stipulated time frame. Cancellation are solely at the discretion of Palettes Of India.

Gift Services Can I Have The Product Gift Wrapped ?

Yes, a gift wrap service is available with us.