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Risen from motherland - Crafted by hand - Bring colors in your life !!!

Terms & Conditions
Please read these Terms and Conditions ("Terms", "Terms and Conditions") carefully before using our webstore operated by our company/entity. ("us", "we", or "our"), or the services provided therein (the “Service”).  These Terms apply to all visitors, users and others who access or use the Service. 
Your access to and use of the Service is conditional upon on your acceptance of and compliance with these Terms.  By accessing or using the Service you agree to be bound by these Terms. If you disagree with any part of the terms, do not access or use the Service. 
We reserve the right to revise these Terms from time to time. Please check these Terms from time to time for any amendments. Your continued use of the Service after these Terms have been amended will be deemed to constitute your acceptance of the amended Terms.


Placing an Order
To place an order through our webstore, click on the product that you wish to purchase and follow the onscreen instructions. Your purchase of the product shall be subject to the terms and conditions contained in our webstore in relation to the product.    
You should take care to ensure that all the information you provide to us is correct. Please check your Order before submitting it to us. If you are placing an Order for a product which is digital content, you must check that the specifications of your computer or device meet the hardware and software requirements.
After you have placed an Order, we will send an email to you acknowledging that we have received your Order. This acknowledgement does not, however, mean that your Order has been accepted by us.
We are not obliged to accept your Order and may at our discretion decline to accept any Order. In the event we decline to accept an Order, we may send an email to you notifying you that we do not accept your Order. This is typically for the following reasons:
a.	the product is not available;
b.	we cannot authorise your payment;
c.	you are not allowed to purchase the Product from us under the applicable law;
d.	we are not allowed to sell the Product to you under the applicable law; or
e.	there has been an error in the pricing or description of the product.


When we accept your Order, we will confirm such acceptance by sending an email to you confirming that we have received your Order and will be preparing to ship the product to your address or, in the case of Products which are digital content, providing you with instructions on how the digital content can be downloaded (“Confirmation Email”). A binding contract in respect of the product ordered will be formed between you and us when the Confirmation Email is sent to you.


Cancellation & Refund
If you change your mind, or the product you received is not what you expected or are otherwise not satisfied with our product, please contact us before returning the item. 
You have [fourteen days] to return an order after receiving it.
If the product or packaging is used or damaged, we reserve the right to deduct any depreciation in value when refunding the product. 
Unless otherwise agreed upon, the refund will be processed through the same payment method you used to make your original purchase.


Shipping & Delivery
Products in stock are normally delivered within the number of working days shown on our website.
We will deliver the Products to the address given in your Order. If no one is at the address at the time of delivery, we will inform you of an alternative time for the delivery or a location where you can collect the Products.
Unless arrangements are made with us, you must cover the cost of the return. We reserve the right to not allow for returns or exchanges to our products. 
Please note that exceptions may apply for the return of certain custom-made, hygienic and other products
You are responsible for any damage incurred by items during the return shipment. We therefore strongly recommend that you send the products well packaged, in good condition and in their original box and/or packaging.
If possible, please provide us with a tracking number for the return shipment.
If a returned item is shipped internationally, mark as “RETURNED GOODS” to avoid any Customs charges. We are not responsible for any charges imposed on packages returned by Customs.
If you have any questions, please contact us.


Disclaimer
The information contained on our webstore is for general information purposes only. We assume no responsibility for errors or omissions in the contents of our webstore or in the course of providing the Service. In no event shall our company be liable for any special, direct, indirect, consequential, or incidental damages or any damages whatsoever, whether in an action of contract, negligence or other tort, arising out of or in connection with the use of our products, our webstore or the Service. 
We reserve the right to make additions, deletions, or modification to the contents on the webstore at any time without prior notice. We do not warrant that the webstore is free of viruses or other harmful components. 
You agree that we do not make any representations or warranties of any kind (implied, express or statutory) including warranties as to merchantability, satisfactory quality or fitness for a particular purpose, in respect of our products and/or the Service.  In addition, we do not make any representations or warranties that any digital content which we supply to you is (i) compatible with any third party software or equipment; or (ii) free of errors or bugs.


Privacy
The security of your Personal Information is important to us, but remember that no method of transmission over the Internet, or method of electronic storage, is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security. 
We may use your Personal Information to contact you with newsletters, marketing or promotional materials.


Governing Law and Jurisdiction
These Terms shall be governed by and construed in accordance with the laws of the country which we have our primary place of business in. All disputes arising out of or in connection with these Terms shall be submitted to the exclusive jurisdiction of the Courts of the said country.


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Packages are generally dispatched within 3 working days of order placement & we ship via reputed national couriers with tracking. As soon as your packages ships, we will email you your package tracking information.

Our courier partners will be able to deliver the shipment to you during working days between Monday to Saturday : 9 am to 7 pm. Working days excluding public holidays and Sundays. Delivery time is subject to factors beyond our control including unexpected travel delays from our courier partners and transporters due to weather conditions & strikes.


At PALETTES OF INDIA every product that you order undergoes a strict quality check to ensure that you receive accurate measurements and damage free products. We take great care in delivering our products & adhere to the highest quality standards. It is quite rare that you will receive a damaged or defective product. Hence any product purchased on our website dose not qualify for any returns unless the product delivered is damaged or has manufacturing defects. 
The defective and / or damaged goods so received shall be communicated to info@palettesofindia.com within 48 hours of its receipt with snapshot of the defect and we gladly accept your returned product for exchange with any other products on the website only if the product is unused and with original product tag. Any communication received after 48 hours of delivery shall not qualify for return. 

You can modify your order at any time during the shopping process by editing / modifying your shopping cart. Once you confirm payment for the items in your shopping cart, the order is considered as final and cannot be modified.


Once you confirm payment of your order , your order cannot be changed or cancelled . You will need to write us at info@palettesofindia.com with in 12 hours of placing your order for us to be able to confirm the cancellation. In case we have already processed your order you will be advised that cancellation is not possible. As we aim to maintain quick turnaround times on our order processing, dispatch and deliveries, we may not be able to support  your request unless it is received within the stipulated time frame. Cancellation are solely at the discretion of Palettes Of India.

Gift Services 

Can I Have The Product Gift Wrapped ?

Yes, a gift wrap service is available with us.

Palettes of India Shipping | Re

How long is the order processing time?

How do I make an exchange & Return?

How Can I Modify My Order ?

How Can I Cancel My Order ?

Gift Services Can I Have The Product Gift Wrapped ?